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Eastlands |
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thesolution
Meridian's solution was to develop a helpdesk application
which uses a combination of ASP pages and an Access database to
store all the information.
When a member of the systems team logs in they see all the outstanding
cases (as seen in the left image), as well as options such as
'create a report' or 'recurring task'.
When an End user logs in they see the status of their open requests
and can create a new request for the systems team to respond to.
Updates and status changes for tasks automatically send out emails
to the people concerned allowing users to keep upto date with
their requests. |
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