Eastlands had a requirement for an internal system
that would be used for recording, tracking and reporting of
all user support and systems team operations.
Eastlands previously used a proprietary piece of software
to record the systems team’s functions. However this software
was proving too large and cumbersome to operate effectively.
Eastlands required a new application that would suit the needs
of the systems department as well as performing all the necessary
tasks to facilitate the high standard of user support.
The system needs 2 access levels, one for end users and the
other for the systems team.
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